Where is the water shut-off in a typical Eugene house?expand_more
Usually two places. There is a valve at the meter box near the pavement, which needs a key or a spanner, and often a house-side valve where the supply enters, commonly on the crawlspace wall or in a utility cupboard. Find both on a dry afternoon and label them. Hunting for a shut-off with water running is how a small leak becomes a floor replacement.
Do I need a permit to replace a water heater?expand_more
Generally yes. A water heater swap involves gas or electrical connection, venting and seismic strapping, and it is inspected. Your plumber should pull the permit under their own licence rather than asking you to sign as owner-builder, which moves the code responsibility onto you. Permits come from the City of Eugene, or Lane County if your address is outside the city limits.
My shower pressure drops when someone runs a tap. Is that the whole house?expand_more
It usually means the internal diameter of the supply pipe has narrowed, which is characteristic of galvanised steel in the older stock. A plumber can confirm it by cutting a short section and showing you the bore. Sometimes only one branch has gone and can be replaced on its own; sometimes it is the whole system and a staged repipe is the sensible answer.
Is a slow drain worth calling about, or should I use a chemical cleaner?expand_more
Call about it, particularly in a house with cast-iron waste. Caustic drain cleaners sit against pipe that is already thinning and can make a repair into a replacement, and they make the plumber's job less pleasant and more expensive when they arrive anyway. If several fixtures are slow at once, the problem is the main line rather than the trap under any one of them.
How quickly can someone get out to Bethel or River Road?expand_more
For a genuine emergency, most Eugene shops aim for the same day and often within a few hours, with an after-hours rate attached. For scheduled work, a week or two is normal and longer in the run-up to winter, when everyone is booked. Describing the fault precisely, including what you have already shut off, helps whoever answers the phone triage you honestly.
The plumber wants to camera the sewer line. Is that necessary?expand_more
On repeated main-line blockages in an older part of Eugene, it is the sensible next step rather than an add-on. Root intrusion, a bellied section and a collapsed clay lateral all present as the same recurring backup and need completely different repairs. Ask to watch the screen and to be sent the footage, and treat any recommendation to replace a line you have not seen with reasonable scepticism.
What does this service cost me?expand_more
Nothing at any stage. Describing the problem and hearing back from plumbers is free, and we take no fee if you go on to hire one of them. The only money involved is what you pay the plumber for the work, and you are under no obligation to hire anybody.
How many plumbers will get in touch?expand_more
Two to four as a rule. We match on the type of plumbing work, how urgent it is and whether the firm genuinely covers your part of Eugene, so you are not fielding calls from people who were never suited to the job. Only those matched see your details, and requests are never resold to anyone else.